BCDiabetes.ca is a Coordination Service Provider (hereafter “CSP”). This document describes what you can expect from BCDiabetes.ca working with thePatientClinic.ca (“Technology Provider”, see below) and what they expect from you. This document outlines how your CSP will treat your information and what it will do when you use its product, a service that helps you coordinate your care.

You control who can access your personal health information. You are the only user who can view and edit your information. If you choose to, you can share your information with others.

Your CSP will not sell, rent, or share your information without your explicit consent, except where required by law.

BCDiabetes.ca is a diabetes care CSP.

Your CSP coordinates, reviews, and recommends care options to allow you and your Care Providers to improve your patient outcomes. Your CSP does this through an integrated continuous Quality Improvement (QI) program. This program is designed to advance your health. By using this service, you agree to participate in the QI program - one which will make intervention recommendations to you and your care provider. The recommendations do not constitute medical advance, rather they constitute potential advances - the recommendations should not to be followed without them first being discussed with your physician. For example, these recommendations could include requests for more exercise data, recommendations alternate prescriptions, or requests to investigate enrollment in clinical trials.

Your CSP does not provide medical services - these services are provided by physicians (and Physician Assistants, educators & other staff under their supervision) contracted to your CSP. Signing up with your CSP does not constitute the creation of a physician-patient relationship with the CSP. You create a physician-patient relationship with the physicians you encounter using the service.

Your CSP does not provide information technology services - these services are provided by parties contracted to the CSP.

For the purposes of offering the service, the CSP, and its staff and employees will need access to your data. This may include updating (for example, sharing recommendations to improve your care), reading (for example, to determine what interventions could improve your care), aggregating (for example, to determine the aggregate effectiveness of certain interventions), and indexing (for example, comparing your data to targets set by the QI program, you, or your Care Providers for overall success scoring). By agreeing to this EULA, you allow the CSP, and its staff and employees to access your data in the aforementioned ways.

Your CSP periodically monitors and publishes and we may use data from your account as part of an aggregated data set (e.g., the system has helped lower the A1c of its patients by an average of 0.8 in 6 months). These aggregated data sets do not contain your Personal Information, but are part of how the service will communicate (including recommendations) with you and your Care Providers.

Your CSP does everything business reasonable in its power to secure your information which includes ensuring all staff and contractors have signed agreements which require them to respect the corporate policies of your CSP. However, your CSP cannot be held responsible for any breach not directly associated with its gross negligence and you agree to indemnify your CSP for any data breach not directly associated with its gross negligence.

You agree to work with your CSP in good faith and use all systems for their intended purpose: to coordinate health resources to improve your health. You agree not to use it for unintended purposes which include any bad faith action against your CSP or its staff or service providers. Though your CSP vets the information use, health service and privacy policies of our partners, we encourage you to vet them for your own comfort as well. As BCDiabetes.ca’s ability to improve your care depends so significantly on the technology platform, we require that you accept the agreement of this provider. By accepting this CSP User Agreement, you also accept the technology provider’s agreement.

The thePatientClinic.ca User License agreement describes how thePatientClinic.ca treats personal information when you use its product, a service that helps you store and organize your personal health information.

You control who can access your personal health information. You are the only user who can view and edit your information. If you choose to, you can share your information with others.

thePatientClinic.ca will not sell, rent, or share your information without your explicit consent, except where required by law.

You can completely delete your information at any time. Deletion will be initiated immediately, and your information will be purged from your account shortly thereafter. Additional backup copies of deleted information may persist for a short time. Since deleted data will not be restored, you may want to print information before deleting it.

To store your information in thePatientClinic.ca, you will need an account. thePatientClinic.ca asks for a password, which, in conjunction with your username (and alias, if applicable) is used to protect your account from unauthorized access.

For the purposes of offering the service, thePatientClinic.ca, and its staff and employees will need access to your data. This may include updating (for example, to let newly developed data be presented in a useful way, or linking feeds to your data), reading (for example, to investigate inquiries by you or your Care Providers about potential errors in transmission or encoding), copying (for example, to backup the site), aggregating (for example, to determine the aggregate effectiveness of certain interventions), and indexing (for example, comparing your data to targets set by you or your Care Providers for overall success scoring). By agreeing to this EULA, you allow thePatientClinic.ca, and its staff and employees to access your data.

Our servers automatically record log information about your use of thePatientClinic.ca. This information is temporarily stored in association with your account. The log information will be used to operate and improve the service.

thePatientClinic.ca periodically monitors and publishes and we may use data from your account as part of an aggregated data set (e.g., the system has helped lower the A1C measure of its patients by an average of 0.8 in 6 months). These aggregated data sets do not contain your Personal Information, but are part of how the service will communicate (including recommendations) with you and your Care Providers.

Certain features (available now or that we might develop in the future) of thePatientClinic.ca can be used in conjunction with other services (e.g. Excelleris Lab Systems and PharmaNet), and those features may share record log information in their own way. By using thePatientClinic.ca, you authorize us to request your information from them on your behalf for the exclusive purpose of loading it into your thePatientClinic.ca portal account and delivery of thePatientClinic.ca services.

If you share your information with others, you can view a list of who has access to your information and you can revoke sharing privileges at any time. When you revoke someone’s ability to read your health information, that party will no longer be able to read your information, but may have already seen or may retain a copy of the information.

thePatientClinic.ca contains links to third-party service providers that are capable of sending information to thePatientClinic.ca. These service providers (which may include your medical providers) may provide information about certain medical conditions or extend the functions of thePatientClinic.ca in other ways (e.g. lab information presentation). By creating an account with thePatientClinic.ca, you give them permission to send your information such as medical records, prescription histories, or test reports to your thePatientClinic.ca account.

If a service provider accesses your health information and stores a copy of your information, that copy will be governed by that service provider's privacy policy. Others at that facility – like an on-call doctor – may be able to view your information. thePatientClinic.ca is not responsible and cannot be held liable for the content, performance, or privacy policies of third-party service providers.

thePatientClinic.ca is a communication service provider.

thePatientClinic.ca does not provide medical services - these services are provided by physicians contracted to thePatientClinic.ca. Signing up with thePatientClinic.ca does not constitute the creation of a physician-patient relationship with any individual physician (the medical director or other physicians) who provides medical services to thePatientClinic.ca. You create a physician patient relationship with the physicians you encounter using the service.

thePatientClinic.ca tries to coordinate medical information to allow you and your Care Providers to improve your patient outcomes.

thePatientClinic.ca does everything business reasonable in its power to secure your information which includes ensuring all staff and contractors have signed agreements which require them to respect the corporate policies of thePatientClinic.ca and ensuring technology assets are secured with industry best practices. However, thePatientClinic.ca cannot be held responsible for any data breach not directly associated with its gross negligence and you agree to indemnify thePatientClinic.ca for any data breach not directly associated with its gross negligence.

You agree to use the system for its intended purpose: to coordinate information sharing to improve your health. You agree not to use it for unintended purposes which include but are not limited to damaging or reverse engineering the security infrastructure and copying the system. You agree to keep secure your login credentials.

The CGM programme enables your care providers to remotely access your interstitial glucose values. The programme is dependent on relevant hardware (sensor and transmitter) and software working in tandem to facilitate continuous monitoring of your interstitial glucose on your personal device to aid you and your care team in remote management of diabetes mellitus. It allows your care providers to set up a “virtual diabetes clinic” for you, obviating the need for in-person access to BCDiabetes when it may be inconvenient or impossible to attend in-person for such a visit. The CGM programme is not a notification service for diagnostic, therapeutic, and preventive applications relating to diabetes mellitus, rather, it is a technological tool designed to empower your and your care-team in managing your diabetes with expedited digital support from your care providers remotely. By consenting to this document, you agree to share your CGM data feed with the BCDiabetes care team and to permit the data transfer necessary for the seamless functioning of the programme subject to all data sharing restrictions, responsibilities, and duties outlined in the preceding divs of this document.

While the CGM programme potentially offers BCDiabetes staff & contractors access to your glucose values 24/7, the CGM programme is not intended to offer, not does it offer you after-hours coverage, or coverage at any time other than at the time of pre-booked appointments. You explicitly acknowledge that you will not expect review, and advice relating to your CGM values at any time other than at set appointments. You hereby indemnify BCDiabetes staff & contractors from any liability accruing from hypoglycemic or hyperglycemic accidents occurring while part of the CGM programme, other than that relating to negligence with respect to the delivery of good clinical practice of diabetology.